Terms and Conditions
General
This is a legally binding contract between the property owner, Mill Farm Leisure, and the guest. The property owner is also referred to as "we" and "us".
The guest is the person who makes the online payment. This person is responsible for ensuring all members of the guest party accept and adhere to these terms and conditions. The guest is also referred to as "you".
The property referred to is owned and operated by Mill Farm Leisure.
Contract and Booking Conditions
The contract will be entered into when Mill Farm issues a booking confirmation. The booking conditions will apply to all confirmed bookings, and a booking confirmation and receipt will be sent immediately upon full and final payment.
Making a Booking
A booking can be made either online here or by calling our booking line on 01754 820053.
Joint Bookings
Where two parties join forces to take a holiday, the booking should be made in one name only, and that person (the visitor) is responsible for all payments and any damage.
Booking and Payment
A booking deposit of 50% of the total holiday cost is payable within 24 hours of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge is payable not less than eight weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the guest. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than eight weeks prior to the arrival date must be paid in full at the time of booking.
The deposit can be paid by either booking a holiday on our website, where there is a choice of payment options, or by calling us on 01754 820053 and we can take payment over the telephone.
Visitor Accommodation Limitation
Accommodation is limited to the number of persons for whom the booking is made, and the maximum number must not exceed the number stated on the website. The client may have supplementary guests staying as visitors but should advise Mill Farm in advance by email or telephone, and the numbers must not exceed the occupancy limit for the property as stipulated on the website.
Amending a Booking and Cancellation by the Guest
Amendments to a booking must be made at least 8 weeks prior to arrival and are subject to availability. A charge of £50 will apply for amendments, and no refunds will be issued on amended dates. The guest should contact as soon as possible by either email or telephone.
Cancellation of the booking by the guest should be made as soon as possible by telephone or email.
For all cancellations, charges will apply based on a percentage of the total cost of your break as follows:
- 8 weeks or less before scheduled arrival: 50%
- 6 weeks or less before scheduled arrival: 75%
- 4 weeks or less before scheduled arrival: 100%
Please note, for cancellations made more than 8 weeks before the scheduled arrival, a £50.00 administration fee will be deducted from the refunded amount.
Cancellation by the Property Owner
Mill Farm will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the Mill Farm has to cancel the booking, we will endeavour to find the guest suitable alternative accommodation. If suitable alternative accommodation cannot be found, the guest shall be entitled to a full refund. Mill Farm shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Arrival and Departure Time
Every effort will be made to have the property available from 16:00 on the day of arrival. However, during the booking process, guests can add an early check-in of 14:00 for an extra cost of £35. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
Number of Guests
The maximum number of people entitled to stay at this property is specified at the time of booking and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the guest and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Pets
We allow a maximum of 2 well-behaved dogs in our dog-friendly accommodations:
Additional charges are £30 per stay for up to 2 dogs.
All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise, a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The guest shall be liable for all damage caused by his/her pet or any pet belonging to the guest's party. A charge will be made for any additional cleaning required. Mill Farm cannot be held responsible for any accident or injury to a pet during their stay.
Liability
Mill Farm owner takes no responsibility for the personal possessions of the guest or the guest's party. Vehicles and possessions are left entirely at the risk of the guest.
Children must be supervised at all times.
The visitor or members of his/her party cannot hold Mill Farm responsible for injury sustained or the loss or damage to any belongings during their stay at any one of the properties.
Property Cleanliness
We would like to think the guest and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. Mill Farm retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages and Additional Charges
The guest should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to Mill Farm (or their representative) prior to departure. Mill Farm retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the Mill Farm) will not be charged for.
Guests may incur additional charges for damages, additional cleaning, etc., and the cost is dependent on the problem caused.
Internet Access
Wi-Fi internet is provided free of charge on site although the service is not guaranteed. With Mill Farm being in a rural area, the speed is not the best, so we do advise that if it is essential you have internet access during your stay that you bring your own 4G enabled device.
Wi-Fi is currently not available at the following lodges:
Hot Tubs
We check the hot tubs daily between 9 am and 11 am (checks include chemical levels, water level, functions etc). Certain individuals should seek medical advice before using the hot tub. This includes, but is not limited to, pregnant women, individuals with heart problems, and children. Under no circumstances should infants be allowed in the hot tub. The hot tub is maintained at 40°C, which may not be suitable for all individuals.
Children must not be in the hot tub without adult supervision, no jumping in the hot tub, no smoking in the hot tub, and no pets in the hot tub.
Fishing Lake
No swimming is allowed in the fishing lake. Fishing is only permitted from dawn till dusk and only from the fishing platforms provided. No fishing is allowed in between fishing platforms. Children under 16 years of age must be accompanied by an adult at all times while around the lake or fishing. For a full set of rules, please visit our fishing page.
Guest Behaviour
Behaviour should be in keeping with the peaceful environment and should not be excessive, noisy, or disruptive to other guests. Mill Farm operates a 'get away from it all' style park and does not permit loud music to be played outside at any time, and strictly no music to be played outside after 10 pm.
Mill Farm may ask you and/or any member of your party to leave immediately if you do not follow this rule, with no refunds or compensation given, and reserves the right not to accept any future bookings from you or any member of your party.
Complaints and Discrepancy in Service Provided
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to the Mill Farm (or their representative) immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
Mill Farm will make every endeavour to rectify any identified problems as soon as is reasonably possible.
If there is any discrepancy in the service provided within the property, this should be intimated immediately to Mill Farm, whereupon Mill Farm will attempt to broker a satisfactory outcome.
Events Beyond Our Control
Mill Farm will not be legally responsible or have any liability if prevented or delayed from carrying out its responsibilities under the contract due to events beyond its control. This includes, but is not limited to, natural disasters, government restrictions, and pandemics.
Data Protection
We will use and protect your personal data in accordance with our Privacy Policy, which can be found on our website.
Mill Farm Right of Entry and Miscellaneous
Mill Farm and or its agents reserve the right to enter any cottage at any responsible time on reasonable cause.
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The guest accepts that no refunds are available for such discrepancies.
Mill Farm reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
Mill Farm is entitled to ask the guest to leave the property without any refund if, in the opinion of Mill Farm, the behaviour of the guest and/or his/her party is unacceptable.
Mill Farm reserves the right to refuse entry to anyone, who in the Mill Farm's opinion, is not suitable to or capable of taking charge of the property.